Frequently Asked
Questions
What are the festival dates?
Mark your calendar as the Afro Nation Punta Cana Experience kicks off from the 7th to the 9th November 2025. Three days of great vibes in the sun - don't miss it!
Where is the experience?
We’re turning up the heat in Punta Cana, Dominican Republic.
We’ll be kicking things off at the stunning Pearl Beach Club - your tropical playground for the opening days of the event (Friday and Saturday). Think poolside cocktails, beachfront bites, and curated DJ sets designed to raise the vibes from day to night. Whether you’re posted up in a cabana or dancing barefoot in the sand, Pearl Beach Club delivers open-air energy and unmatched views right on the Caribbean shoreline.
Our final venue for the weekend (Sunday) is at the El Dorado Grand Amphitheatre!
What age do I have to be?
Afro Nation is an 18+ event. You'll need valid ID to get in and grab a drink at the bar. No exceptions!
What do I need to bring to guarantee entry?
For smooth sailing into Afro Nation Punta Cana Experience, don’t forget:
Your printed e-ticket
A valid photo ID (make sure the name on your e-ticket matches your ID)
What constitutes a valid photo ID?
We’re talking passport or driving license – any form of ID with a photo that proves who you are.
What documents do I need to enter the Dominican Republic?
For Tourists (including UK, EU, US citizens):
Valid Passport
Must be valid for the duration of your stay (some airlines may require at least 6 months validity, so it's best to check).
E-Ticket (Entry/Exit Form)
This is a mandatory digital entry and exit form required by the government.
Complete it before travelling at: https://eticket.migracion.gob.do
You’ll need to complete this both for arrival and departure, but you can fill in both at once.
Proof of Return or Onward Travel
A return flight or travel ticket may be requested on arrival.
Travel Insurance (Recommended)
While not mandatory, travel insurance (including medical coverage) is highly recommended.
Additional Notes:
Visa Requirements: Most tourists (UK, EU, US, Canada, etc.) do not need a visa for stays of up to 30 days. Extensions are available for a fee if staying longer.
Tourist Fee:
This is usually included in your airline ticket cost. If not, you may need to pay it on arrival (approx. $10 USD).
What are the opening times?
Each day, the party begins in the afternoon and doesn’t stop until late. The exact itinerary and times will be released at a later date.
What’s the dress code or vibe?
Daytime:
Flowy cover-ups, swimwear, sunglasses, and sandals. Swim chic is key - bikinis, boardshorts, linen sets, and kaftans all fit the scene.
Evening / Party Time:
Turn it up with elevated resort wear - co-ords, lightweight shirts, mesh or sheer layers, statement accessories, and festival-ready glam.
Swimwear is fine, but beach club rules still apply: cover-ups and footwear are expected when ordering food or drinks.
How do I pay at Afro Nation Punta Cana Experience?
No cash, no cards - it’s all about the wristband! Top up your wristband before the Afro Nation Punta Cana Experience or at one of our top-up stations on-site.
Are there cash machines on site?
You’ll find ATMs and exchange booths at the airport, in hotels, and near Pearl Beach Club. USD is widely accepted, but for best value, use Dominican Pesos (DOP) for local purchases.
When can I buy my ticket?
You can purchase your ticket right here!
What is the difference between ticket releases?
For our Ticket Only option, there is no difference in perks between ticket releases – the earlier you get your ticket, the more you save. Each tier is limited in availability, and prices rise as more tickets drop, so don’t dull!
What is the difference between a Ticket Only Booking and Package Booking?
A weekend ticket gives you access to the 3 main events over the weekend. Packages are by far the best value, as they include access to the 3 main events, 4 nights' accommodation (you get to choose your hotel), plus airport and event shuttles! Each tier also includes additional perks, which can be found on the packages page.
Can I attend if I buy a Package but my friend just gets a ticket?
If you purchase a Package and your friend or friends have purchased the Ticket Only option, you will still be able to attend. A Package booking simply means that as well as purchasing a 3 Day Weekender Ticket you also have accommodation included along with some other perks depending on your Package tier.
When will I receive my ticket?
Your electronic ticket will be emailed to the lead booker no later than 7 days before the festival. Make sure your balance is fully paid. You can also find your ticket in 'Your Account' at puntacana.afronation.com/log-in. Print it out or keep it on your smartphone – your call!
Can I buy day tickets?
Due to the capacity constraints of our venues, we have made the decision to limit day tickets exclusively to local residents at this time.
We're doing this to make sure everyone in the local community gets a fair shot at coming to our event, since tickets are limited.
For those travelling internationally, we invite you to make the most of your weekender with our exclusive weekender tickets or accommodation packages. They're designed to give you the full experience and let you enjoy all our events throughout the entire weekend.
How can I add VIP?
VIP upgrades will become available later in the year - keep an eye on socials and emails!
How do I know if my ticket is valid?
Only tickets purchased from this website are legit. Stay clear of resellers to avoid counterfeit tickets.
What do I do if I delete or lose my e-ticket?
No worries! Your e-ticket is available from 7 days before the event. Just log in to puntacana.afronation.com/log-in and download it again. Have it ready on your smartphone or print it out - whichever works best for you.
Can I upgrade my ticket?
Level up your experience! If you want to upgrade your ticket, hit us up via email at hello@Afronationpuntacana.com and we’ll get you sorted.
Are there any table packages available?
Yes! There will be table packages available at each venue. More information will be released soon.
Where do I get my wristband?
Your wristband will be waiting for you at the on-site wristband exchange. Details on when and where to pick it up will be available closer to the event.
What happens if I lose my wristband?
Keep it safe and sound - lost or broken wristbands can’t be replaced. Take care of your wristband throughout the event so you can keep the party going!
Do I need to create an account to book?
Yes, you’ll need to set up an account to grab your Afro Nation tickets online. You can do this when purchasing your tickets at checkout.
Do you offer Booking Protection?
Yes, we do offer Booking Protection - it’s called Cover Genius.
This can be selected at checkout as we can’t add it later!
Key things to note:
US bookings are fully eligible, as long as the booking value is under $10,000.
EU bookings are partially available* and depend on your billing address. The booking value must be under ~€3,000.
*The policy is offered to EU billing addresses in the following countries: FR, IE, DE, NL, BE, ES, IT, AT, SE, and CZ.
**The policy is not offered to customers in the following countries: Cuba, Iran, North Korea, Syria, Afghanistan, Russia, Belarus, Ukraine, Iraq, Sudan, and South Sudan.
Can I book for a friend or relative if I am not attending?
Yes you can book for a friend or relative, however if you book a Package you must nominate the friend or relative as the lead booker and make sure to enter all of the ticket holder details when you book. Please note, if you choose a payment plan at checkout, the card you book with will be the card set up on the booking for future payments.
Who is the lead booker?
The lead booker is the one who made the booking or the person you’ve chosen to look after the booking. We can only discuss details with them, so use the email linked to the booking for any questions or changes.
Can I pay in instalments?
Yes! Choose the payment plan at checkout to spread the cost. Your first payment will be charged right away, with monthly payments to follow. Payment plans are available until October 2025.
Can I change my payment plan?
No changes once confirmed. Make sure you’re happy with your plan before finalising! The instalment plan date cannot be amended.
Can my group pay for their ticket separately?
Group pay is available, this will allow guests to make payments. This means that on bookings made with an initial deposit or manual payment plan, invited guests will be able to make payments. The original creator of the booking is still responsible for paying off the balance.
How do I update my payment details?
Log in at puntacana.afronation.com/log-in to update your card details. Keep them up to date to avoid payment issues.
What if I miss a payment?
We’ll retry the payment if your card fails. If it fails three times, your payment plan will be cancelled and you must pay off your final balance in full. We cannot reinstate your payment plan once this happens. Please note, if your final balance is not paid before the festival, your booking will be cancelled. Please ensure your card is up to date and you have the necessary funds in your account. You will receive an email from our partners at Easol if your payment fails.
When is my last payment due?
Your final payment is due as per your payment plan or if you paid in full at the time of booking. If your payment has failed 3 times, you have 21 days after the last failed payment to secure your booking.
What if my payment fails but I have enough money in my account?
Contact our customer support team immediately at hello@Afronationpuntacana.com after the first failed payment so we can resolve the issue before your next payment.
What if my credit card payment fails at checkout?
Check with your bank about the issue. Sometimes, 3D Secure glitches cause declines. Make sure your bank has your latest contact details.
How do I view my booking or log into 'My Account'?
Log in at puntacana.afronation.com/log-in to view your booking, make payments, and download your tickets.
What if I forgot my password?
Use the ‘Forgot Password’ link on the login page to reset it or email us at hello@Afronationpuntacana.com
What if my confirmation email is incorrect or missing?
Contact us within 48 hours at hello@Afronationpuntacana.com if there’s an issue with your confirmation or if you didn’t get it. We’ll sort it out.
Can I get a refund or cancel my booking?
If you have booking protection with Cover Genius, you may be eligible for a refund by successfully submitting a claim for extenuating circumstances. Without booking protection, tickets are non-refundable. You can cancel your booking at any time, but any payments already made will not be refunded.
How do I cancel my booking?
Submit your cancellation request at least 7 days prior to your next instalment via email to us at hello@Afronationpuntacana.com
Can I change the name on my ticket(s)?
Yes, for a $25 fee per ticket on Ticket Only Bookings, you can change the name only once per ticket, so make sure it’s right.
For Package Bookings, the name change fee is $50 per person, per name change.
Please note: If you're on a Payment Plan, all payments must be completed before requesting a name change.
What’s the deadline to change the name on my ticket(s)?
If you have a package booking, please contact us at least 10 weeks before the event as all final details will need to be finalised with hotels.
For Ticket Only Bookings, please contact us at hello@Afronationpuntacana.com at least 1 week before the event. We cannot make changes to your tickets once they are sent out.
Which airport should I fly to?
Punta Cana International Airport (PUJ) – it's the closest and connects to major hubs across Europe, the Caribbean, America, and Africa.
Are flights included?
No, flights are not included in our packages.
Will transfers be available?
Transfers will be available to and from the airport (PUJ only) to hotels for our Package Booking Holders, these are available for the date that you choose on your Package Booking, between the 3rd - 12th November.
On event days, shuttles to and from events will be available. Further information will be provided closer to the time.
* Airport transfers from Punta Cana International Airport (PUJ) only.
Where should I book my accommodation?
As part of our Punta Cana experience we are offering a selection of Hotels in our Package Booking option. Our packages are by far the best value, and the hotels are handpicked to work well with the event itinerary.
Will I be sharing a hotel room?
No, you will only share a hotel room if you choose 2 guests on your booking making it a 2 person package. This guest will be with you.
If you choose a 1 person Package option, you will not be sharing.
How can I change the details on my Package booking?
For changes to your hotel booking, reach out directly to our support team at hello@Afronationpuntacana.com
How long should I stay?
Afro Nation is more than just a festival, It’s a holiday! We recommend arriving a few days early to soak up the pre-festival vibes and staying a few days after to chill and recover.
If you have chosen a Package booking with us you can contact us here hello@Afronationpuntacana.com to request additional nights to be added on.
How can I safely store belongings?
Most hotels have safety deposit boxes in the rooms, though some may charge a small fee. Ask your accommodation when booking for the details.
How many nights are included in the package?
4 nights is included in the package. You will check-in on Thursday 6th, and check out on Monday 10th November. You can also add additional nights, should you wish to extend your stay!
Can I add extra nights to my package?
Yes, you can easily do this online via the booking platform when choosing your package and accommodation type, or by emailing us (once a booking is made) at hello@Afronationpuntacana.com
What time is hotel check-in and check-out?
Hotel check-in and check-out times in Punta Cana, Dominican Republic can vary slightly by property, but the standard times are usually:
Check-in: 3:00 PM
Check-out: 11:00 AM – 12:00 PM
Tip:
Early check-in or late check-out may be available upon request but can incur an extra fee - best to check directly with your hotel.
If you arrive before check-in time, most hotels will store your luggage so you can start enjoying the area or grab food and drinks.
How do I get to the Friday and Saturday events at Pearl Beach Club?
The Friday and Saturday events will take place at Pearl Beach Club, located at Bávaro, Punta Cana, La Altagracia, Higüey 23000, Dominican Republic
- Guest Parking: Available directly in front of the venue - follow signs on arrival
How do I get to the Sunday event at El Dorado Amphitheatre?
The Sunday event will take place at El Dorado Amphitheatre, located at El Dorado Waterpark, Punta Cana 23000, Dominican Republic.
IMPORTANT: Enter via the El Dorado Gate on Avenida El Dorado. Do not use P5 or the main Cap Cana entrance.
For a detailed map of the venue entrance, click here.
- Guest Parking: Available at El Dorado
- What3Words: boatloads.conjure.platform
What is the event shuttle schedule?
View the shuttle service time table at the link here.
Venue Last Entry 20:00
Transport Service Terms & Conditions (Event Shuttles and Airport Transfers)
First Come, First Served: Shuttle spaces are allocated on a first come, first served basis.
Limited Capacity: Each shuttle has limited seating, and spaces cannot be reserved in advance.
Wait Times: While we aim to maintain smooth and timely operations, short wait times may occur during busy periods.
High-Demand Periods: If a particular time slot or route experiences high demand, we will deploy additional shuttles where possible. However, a short wait may still be required.
Operational Delays: Factors such as traffic, weather, or operational constraints may cause delays. We appreciate your patience in such instances.
No Guaranteed Journey Times: Departure and arrival times are approximate and not guaranteed.
Service Adjustments: We reserve the right to amend or adjust shuttle schedules or routes at any time to ensure the safe and efficient transport of passengers. These will be updated in the app.
Liability: While every effort is made to provide reliable service, we cannot accept responsibility for missed connections, personal inconvenience, or additional costs incurred as a result of shuttle delays or cancellations.
Customer Conduct: Passengers are expected to behave respectfully towards staff and other passengers. Any disruptive or unsafe behaviour may result in refusal of service.
What is the local language?
The official language in Punta Cana is Spanish, but English is widely spoken in tourist areas, especially at hotels, resorts, and events like ours.
How hot is it in Punta Cana?
Expect temperatures around 28 - 32°C/84.2°F - 89.6°F in November, with high humidity and sunshine most days. Bring sun protection and stay hydrated!
What’s the best way to get to and from the events?
If you're not staying within walking distance, taxis and shuttles are the easiest options. Ride-shares like Uber exist but can be limited near resorts - we recommend checking in advance.
By booking one of our packages, airport transfers and event shuttle services are included!
Will food and drink be available at the events?
Pearl Beach Club has its own restaurant and bar, and the surrounding Bávaro and Cabeza de Toro areas offer plenty of beachfront restaurants, bars, and street food options.
What should I know about local safety and health services?
Punta Cana is a popular and generally safe destination. For any emergencies, dial 911. There are private clinics and pharmacies nearby, and many resorts have medical staff or can arrange doctor visits.
Where can I exchange currency or get cash?
You’ll find ATMs and exchange booths at the airport, in hotels, and near Pearl Beach Club. USD is widely accepted, but for best value, use Dominican Pesos (DOP) for local purchases.
Can I use my mobile phone and internet in Punta Cana?
Yes, mobile coverage is solid in tourist zones. Check with your provider about international roaming, or buy a local SIM card at the airport or convenience stores or online for data and calls.
Can I bring food and drink to the festival?
No outside food or drinks are allowed. There are water points available inside the festival site.
Can I bring my camera into the festival?
Leave the pro cameras at home. If you need a press pass, hit us up at hello@afronationpuntacana.com
Can I sell merchandise at the festival?
Selling without our approval isn’t allowed. If you want to be an approved vendor, hit us up here.
Will I be searched upon entry?
Yes. Can I leave and re-enter the festival? Ticket holders will be able to re-enter the festival site up until a certain time. Further details and information will be provided closer to the time of the event.
Prohibited Items
Alcohol
Soft Drinks and food
Camping equipment or camping on site (this includes windbreakers)
Bags bigger than A4 (W21cm x H30cm x D8cm)
Chairs or umbrellas
2-way radios
Aerosols
Air horns and megaphones
Animals
Any item which may cause offence, danger, or disruption to another person
Barbecues or camping stoves
Bikes
Campfires or fire-pits
Drones or any other remote flying device
Face coverings / masks
Flag poles or banners
Fireworks, flares, candles or pyrotechnics (including Chinese paper lanterns)
Gas bottles
Gazebos
Generators
Glass of any kind (this includes perfume / aftershave)
Goods for unauthorised trading
Illegal substances
Legal highs & new psychoactive substances
Nitrous oxide and associated equipment (balloons, CO2 dispensers, etc.)
Portable laser equipment and pens
Marker pens
Metal water bottles
Potentially harmful fluids
Large professional cameras, film or video equipment
Liquid makeup
Perfume / aftershave
Sound systems (including portable Bluetooth speakers)
Unofficial high visibility tabards or jackets
Weapons of any kind or items that could reasonably be considered for use as a weapon
Scooters or bicycles inside event venues
Any other items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event
If the above items are found, the following may take place:
Confiscation
Refusal of entry
Removal of festival wristband
Asked to leave or evicted
Reported to the police
What happens if prohibited items are found?
We may take one of the following actions: Confiscation
Refusal of entry
Eviction
Police report
Bag Policy
Allowed:
Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12.” Small clutch bags, approximately the size of a hand (and that do not exceed 4.5″ x 6.5”), with or without a handle or strap. (Do not have to be clear).
Not Allowed:
Backpacks, large bags, purses or suitcases – that don’t meet the bag policy.
We have a team of trained medical and first aid staff at Afro Nation Punta Cana Experience. Should you experience any issues or feel unwell please reach out to our nearest member of staff.
Prescribed Medication
If you need to bring prescription medicine to the event, please reach out to us prior to the event at hello@Afronationpuntacana.com. Please ensure this is brought in its original packaging and with the prescription paperwork in your name, we will also need to see photographic ID.
Does the festival offer special assistance?
At the Afro Nation Punta Cana Experience, we have a dedicated Customer Experience Team who can assist customers.
Please reach out to us at hello@Afronationpuntacana.com for any questions or requirements.
Can I bring a carer or assistant?
If a complimentary companion ticket is required, we ask you to reach out to us directly at hello@Afronationpuntacana.com
Are the venues wheelchair accessible?
Pearl Beach Club is wheelchair accessible, with free off-street parking and ramped/outdoor seating. The venue offers accessible bathrooms.
